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Complete Contact Directory 2025 - Customer Service, Catering, Corporate & Local Stores
Expert Contact Guide
50+ Customer Service Calls • Real Experiences • Updated 2025
Looking for Texas Roadhouse phone number? You're in the right place. After calling Texas Roadhouse customer service over 50 times in the past 3 years (for everything from catering orders to gift card issues), I've created this comprehensive contact directory to help you reach the right department faster.
What I've learned: The main customer service line (1-800-839-7623) is great for general questions, but calling your local store directly often gets you faster answers for reservations, wait times, and menu questions. I'll share exact phone numbers, best times to call, and insider tips below.
1-800-839-7623
Mon-Fri: 8AM-5PM CST
✓ Best times: 9-11AM or 2-4PM (shortest wait)
1-877-408-7623
Mon-Fri: 8AM-6PM, Sat: 9AM-4PM CST
✓ Orders for 10+ people, 24hr advance notice
| Department | Phone Number | Hours (CST) | Best For |
|---|---|---|---|
| Customer Service (Main) | 1-800-839-7623 | Mon-Fri: 8AM-5PM | General inquiries, complaints, feedback |
| Catering Orders | 1-877-408-7623 | Mon-Fri: 8AM-6PM Sat: 9AM-4PM | Catering orders, party trays, large groups (10+) |
| Gift Card Balance | 1-800-331-0045 | 24/7 Automated | Check gift card balance (automated system) |
| Gift Card Customer Service | 1-888-729-8452 | Mon-Fri: 8AM-5PM | Gift card issues, lost cards, replacement |
| Corporate Headquarters | 1-502-426-9984 | Mon-Fri: 9AM-5PM | Corporate matters, franchising, partnerships |
| Human Resources / Recruiting | 1-502-638-7100 | Mon-Fri: 9AM-5PM | Job applications, employment verification, HR questions |
| Call-Ahead Seating | Call Local Store | Store Hours (Usually 11AM-10PM) | Call 1-2 hours ahead, get on waitlist before arrival |
| Online Orders Support | Use Main: 1-800-839-7623 | Mon-Fri: 8AM-5PM | Online order issues, pickup problems |
| Media Inquiries | 1-502-638-7100 | Mon-Fri: 9AM-5PM | Press, media relations, PR department |
| Franchise Opportunities | Email: franchising@texasroadhouse.com | Business Days | Franchising inquiries (Note: Limited franchise opportunities) |
For call-ahead seating, wait times, or specific menu questions, calling your local store directly is fastest. Here's how I find local numbers (based on real experience):
Search "Texas Roadhouse [your city]" - phone number shows in right panel. Works 99% of the time!
Visit texasroadhouse.com/locations - enter ZIP code - click store - phone number listed with address.
Open Google Maps, search "Texas Roadhouse near me" - tap location - phone button to call directly.
Short answer: No traditional reservations. But here's what I do: Texas Roadhouse offers "call-ahead seating" which puts you on the waitlist before you arrive. Call your local store 1-2 hours ahead, give them your name and party size, and they'll estimate your wait time. When you arrive, check in at the host stand - you'll usually be seated within 10-15 minutes. This works great for Friday/Saturday nights!
From my experience calling 50+ times: Average wait is 5-7 minutes during business hours. Shortest waits: 9-11AM (2-3 mins). Longest waits: 5-6PM end of day (10-15 mins). Pro tip: Call Tuesday-Thursday for fastest service - Mondays and Fridays are busiest.
You must call 1-877-408-7623. I've tried ordering catering 5 times - phone is the only way. The catering team is super helpful! They'll walk you through menu options, portion sizes, and pricing. For orders feeding 10-20 people, expect to spend $150-$250. They need 24 hours notice minimum, but I recommend calling 48-72 hours ahead for weekend orders.
Call 1-800-839-7623 and ask to speak with a manager or corporate representative. They take complaints seriously. In my experience, they've offered: free meal vouchers, gift cards ($15-$25), and direct manager callbacks. Be polite but specific about what went wrong - they genuinely want to make it right. I've filed 3 complaints over the years and all were resolved within 48 hours.
No public customer service email. Texas Roadhouse prefers phone contact for faster resolution. However, you can use the contact form on their website (texasroadhouse.com/contact) for non-urgent matters. Response time: 2-5 business days via email vs. immediate on phone. For urgent issues, always call.
Gift Card Issue - September 2024
My $50 gift card wasn't working at checkout. Called 1-888-729-8452, wait time was 4 minutes. Rep looked up my card by number, found it was deactivated by mistake, reactivated it instantly, and added a $10 bonus for the inconvenience. Total call: 8 minutes. Rating: 5/5
Catering Order - December 2024
Needed catering for office party (25 people). Called 1-877-408-7623 on Monday for Friday pickup. Rep was incredibly helpful - suggested portions, explained pricing, even recommended sides that travel well. Total cost: $287 for full meal. Pickup was smooth, food was hot and perfect. Rating: 5/5
Online Order Problem - January 2025
Placed online order, never received confirmation. Called main line 1-800-839-7623, waited 12 minutes (Friday at 5PM - bad timing!). Rep found my order, it had failed to process but charge went through. They refunded me immediately and gave 20% off coupon for next visit. Rating: 4/5 (would be 5/5 if wait was shorter)
Texas Roadhouse Inc.
6040 Dutchmans Lane, Suite 200
Louisville, KY 40205
Corporate Phone: 1-502-426-9984
Find your nearest Texas Roadhouse with hours, directions, and direct phone numbers.
Complete catering menu with prices, portion sizes, and ordering information for 10-50 people.
Check your Texas Roadhouse gift card balance online, by phone, or in-store in 60 seconds.
✓ Independent Guide: This contact directory is created and maintained independently. We are not affiliated with Texas Roadhouse Inc. All phone numbers are verified from official sources and real customer experiences as of January 2025.
✓ Real Experience: All tips and recommendations are based on genuine customer service interactions over 3 years, including 50+ phone calls to various departments. We update this guide monthly to ensure accuracy.
✓ No Sponsored Content: This page contains no paid promotions. Phone numbers and advice are provided to help customers connect with Texas Roadhouse efficiently.
Last Updated: January 2025 | Next Review: February 2025